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| "I thought I would write to say how very impressed I have been
by not only the quality of the product but also the service and advice offered
to me. In an age dominated poor service from large faceless corporate bodies
I was delighted to find a company that not only answered the phone with a human
voice but actually listened to my questions and gave superb advice as to how the
product could be amended to my design.
In creating the one off design alteration
to the Monkey Climber you have made 2 small children very happy indeed and
enabled us to set up something that does not dominate the garden..continued right --->
| ...As a Director
myself of a small independent company which prides itself on its service, I have
been very impressed by yby our compan fryom e tithme of my initial call to the
delivery of the product. I will have no hesitation in recommending your services
to others and we have already had admiring glances at the quality of the
materials.
Many Thanks for all your support
Kind
regards,
Simon James
Director" | 
|
"Apart from this slight hiccup*, I would like to say that we are absolutely delighted with the quality of the trampoline and your level of service that we encoutered in the ordering and delivery of the trampoline.
Kind regards
Tim Storr
* this customer found 1 faulty spring which we replaced
| Home Front Monkey Climber
| "Hi,
our play tower looks brilliant and has been a HUGE hit with the children!
We would be very happy to recommend you to friends and family.
many thanks for all the information that you sent - I really do appreciate it.
Kind regards,
Gil"
| 
Home Front Cosmic quadruple tower wooden climbing frame
|
tp Sherwood wooden climbing frame | "Wow, that is great news. Thanks for checking into this and following up. Will
the net be delivered to our house or should I check the shop in the Beeches end
of June?
Awesome customer service!
Thanks
Letitia Snow" | 
tp Kingswood wooden climbing frame + tp trampoline
|
"Hi Jane,
Just to let you know we came in a couple of
weekends ago and purchased the 12 foot Jumpking trampoline. The children LOVE
it! Thanks again for all your help,
Best regards
Lisa Woolf" |
 Home Front Mountain large wooden climbing frame
| 
Home Front Mountain premium wooden climbing frame
| "Thank you for sending your order so promptly.
I am very impressed by your company and would not hesitate to use you again.
Yours sincerely
Chris Brown"
| 
Home Front Mountain premium wooden climbing frame
|
"Rebecca, Thought you might like
to
see the slide on a finished self build tree house. Thanks once again for all
your efforts.Kind
regards Penny
Atkinson" | "Just a quick note to say thank you for the excellent service you have provided. My son was really pleased with his trapeze and twizzler and they look excellent hanging from our willow tree. Kate Adams"
| Home Front Double Jungle wooden climbing frame
| "Hi
Just a line to say the monkey climber has arrived..very
pleasant chap who delivered it. I will forward balance and would be grateful if
you could give me the tel number of someone who could put it togehter for a
cost..my Ikea skills are looking very shaky!!
Very impressed with
service and would like to thank you for your help and advice
kind
regards simon james" |
|
"Thank you for such a
prompt reply and such good customer service.
Penny".
- - - - -
"Many
thanks for your prompt and efficient service!
Peter" | 
Home Front Jungle Double tower climbing frame
| "Good morning,
Thank you for the response below and also for posting the correct blue stones, they arrived yesterday.
I was impressed with your response and will certainly continue to order from you in the future.
Kind regards
Stephen" | Maxplay Skyhi wooden climbing frame |
Standalone Monkey Bars + Tumble Bar + Grassmat Safety Surface
| "...seat received. Thank you so much for sorting this out for us.
We shall recommend your site to our friends for your excellent customer service.
Kind regards
Helen Maxwell"
| 
Triple commercial swing frame + 2 Rubber Swing Seats + Vetical Tyre Swing
| "Hi,
Just a quick email to say thank you very much for your very quick and
efficient service. My daughter's swing arrived before it was due and will be a
fantastic birthday present. I also wanted to say how kind a polite you were on
the phone when I mistakingly thought there was something missing from the
order.
Thank you again,
kind regards
Leander Johnson" |
"Hi,
Well, once again, that’s very
kind of you. Rest assured that I will be recommending Just Outdoor Toys to every
parent with a garden I come across!
Kind
regards,
Andy" | 
Maxplay Skyhi wooden climbing frame
| "Thank you,
the instructions will be a great help.
I really appreciated your help and advice today.
It is so refreshing to talk to someone who offers good advice and knows about their products.
I am so glad we chose your company.
Many thanks
Gill"
| 
|
"We ordered a giant swing set from you very recently. It was built yesterday and it is great - I have attached a picture!"
| "Hi, I have been meaning to write and thank you for the outstanding service we received from you when we purchased our JumpKing trampoline. Jane could not have been more helpful and was so patient with all my questions - she really did have all the answers but wasn't at all pushy just genuinely nice. Kelvin was an inspiration - he set up the trampoline in no time and even popped back the next day with a couple of missing ties and his spade to dig the trampoline in. It is rare these days (now I sound like an old fogey!) to come across such high levels of service and helpfulness and you should be congratulated for this. Truly impressive. Gaye Robjohns"
| 
|
".....thanks in advance, and may I also say
that I think that the Display Centre and help that the chap in Burnham gave this
afternoon was invaluable in us choosing a trampoline! So thank
you.
Donna Hunt"
|
"Thanks again for your fab service.
I can't praise 'Just Outdoor Toys' highly enough I have just bought a trampoline from them. Their Customer Service department was superb.
I got helpful, friendly advice about installing our trampoline in the ground
and when it arrived and we found a small part missing, they had a
replacement sent within days.
Fabulous products, fantastic service, great company !
Emma Molyneux"
| 
|
"Thank you very much for sending that through, it's very helpful. My husband
said he can see how it's done now. We've also been looking at some of the other great accessories on the website.
Thanks again
Carly Cooper" | 
Home Front Cosmic large wooden climbing frame
|
Home Front Mountain wooden climbing frame
|
"Many thanks for sending
this through. It was at home last Thursday and the girls were enjoying the set
even more than before!!!
Cheers Dave" | 
MaxPlay SkyHi Max climbing frame + Monkey Bar Swing Frame
|
"What fantastic service.
My new net arrived yesterday. Thank you so much.
I really appreciate it.
All the best Cheers Dave" |
"Thanks for letting me know, I have received the swing this morning, never had such quick service.
Mrs H, Redhill" |  | "Hi, Thank you for you prompt response and very positive reaction.
It is nice to deal with somebody who believes in customer service. Best wishes Stuart"
(Sometimes we mess up, but when we do, we aim for a speedy resolution) | 
Home Front Jungle Twin Climbing Frame
plus our Just Outdoor Toys 3m slides
|
Another of our customers self-build projects using our components and Tube Slide....
"Just a quick thanks to both of you for making this possible. Blossom an optional extra, 3 VERY happy children :-)))"
|
"Hi, I just wanted to send you a thank you for processing my order quickly on tuesday, I received the swing frame corner yesterday, so again, thanks
Regards Dan"
| 
Home Front Jungle Twin wooden climbing frame
|
"Hi
Jane,
Many thanks for your
help today and for going the extra mile for us…much
appreciated.
I’ll do my best to
spread the good word for your company
Kind
regards
Roger"
|
"It's assembled and fab...THANK YOU. They even get up early to bounce !" | 
MaxPlay Discovery Max climbing frame
|
"Hi. Thanks for your help on Friday. The
trampoline arrived Sat am as you arranged.
Catriona" | 
Home Front Jungle Climbing Frame
plus our Just Outdoor Toys Spiral Slide
|
This customer built his own (massive) climbing frame using our Self Build components;
Cargo Net, Tube Slide, Rope Bridge, Climbing Stones, Flag, Telescope, Boat Wheel & Handgrips
| "Just a quick email to express my thanks for delivering the slide to me
on Saturday after XXX had "lost" the one they were meant to deliver on
Friday. My son was over the moon to have a slide for his fort.
In a
world that is increasingly being overrun by call centres where they only follow
a predictable script and no-one takes responsibility it is refreshing to deal
with a company that takes customer service seriously and deals with a problem
even though it was clearly the fault of the courier. Thanks
again
Regards Mike J" | 
|
"Hi,
I have been more than pleased with what you have
attempted to do to rectify this problem. It is clearly a manufacturing
fault.
I would have no hesitation in coming back to you
for other goods and recommending you to friends, not because of the refund and
keeping the swing, just because you do your best to sort problems out and quick
delivery. Once again thank you.
regards Ian" |
"Many
thanks for such a perfect service, slide delivered as promised on
Friday and is superb, I will need to order other accessories soon and
will be placing that order with you as we have received such an
excellent order.
Thank you once again Rachael M and very happy 5 year old !"
| 
Customer design based on our Components and Swing Seats
|
"I
would just like to say how pleased i am and also my customers with the
safety matting, it has done exactly what you said it would do. Richard
S" | 
Maxplay Dsicovery Tower
|
Home Front Mountain climbing frame
| "thankyou so much for my recent order - it was lovely to do business with such a helpful, organised and friendly company. The shipment arrived on time and your customer service is excellent - I'll definately be recommending your company to friends and look forward to shopping with you again!" - kath g
| 
Home Front Mountain climbing frame
|
"Thank you. You have been very efficient and my order has arrived this morning.
Best wishes, Anna H"
|
"Hi Jane,
We have a replacement padding
delivered and now sitting on our trampoline.
Thank you for the efficient service, delighted to have bought through you. Charlie" | 
Home Front double Jungle climbing frame
|
"Thankyou for your response - our trampoline arrived on Saturday morning and
it is wonderful! We have all had great fun on it this weekend.
Many thanks
Nilam S"
| 
Mr & Mrs D, Sunningdale
hout-land Multitower
|
Home Front Jungle Climbing Frame
|
"Thank
you for your amazing efficiency. The 4m slide was delivered first thing
this morning - now we have to get on and build a frame! I shall
certainly shop from your website in the future.
Mrs B, Stockbridge" | 
tp Sherwood Tower + Triple Swing Arm |
"Sorry
haven't had a chance to thank you for the amazingly fast delivery - on
top of your advice, good price and excellent display area...very
pleased we didn't go down the department store route!"
Cheers, J R |
Occassionally products get damaged in transit, but when this happens we try to get a replacement out to you immediately:-
"Hi
Jane, Yes thank you very much. Alan has been in touch this morning and
has said he will be here in an hour or so. We really appreciate the
service you have given us and will certainly be coming back to you in
the future for more products....
Anyway, thank you very much again for your help.
Regards Mrs J, Oxford" | |
"Further
to my email order I would just like to say that I spoke to someone in
your office last week who had only recently started and who was
incredibly helpful.
Please pass on my thanks."
Mrs K, Oaksey | 
Home Front double Jungle climbing frame
|
Home Front Jungle Climbing Frame
| "Hi, I
just wanted to say thank you for replacing our swing seat for us. Much
appreciated! Also thanks to Chris (?) for figuring out the logistics of
the Growable seat and forest Swing! Pleased to say it is all up and
working well and our little girl is very happy!
Kind Regards, Mrs C S" | 
Home Front Mountain Climbing Frame
|
"...excellent service with really friendly customer services. Would certainly recommend you.
Regards Helen C"
|
"Dear Alan, Just a brief note to confirm that the parts arrived by post today. I will
bolt-on the parts when I visit my grandaughter on Wednesday and, all being
well,will order the additional items the following day. Once again very many thanks for your kind assistance.
Best wishes Mike J" | 
Mr & Mrs D, Windsor
Hout-land Playtower | "Thank you. You have been very efficient and my order has arrived this morning.
Best wishes,
Anna Hennings" | 
Mr & Mrs K, Chiswick
Maxplay Apollo
|
Mr & Mrs B, Beaconsfield
Maxplay Discovery
|
"hi - just to let you know a fine pair of very straight poles has just been delivered - i appreciate the rapid response and look forward to putting them up over the weekend
regards malcolm f" | 
Home Front Jungle Set 1 Climbing Frame
|
"Many thanks for confirming that you will send a replacement.
I would also like to thank you on behalf of my three kids who are thoroughly pleased with the items we purchased from you and the prompt delivery of the two orders
Richard F" |
"Dear Jane, It has been a huge success. Thanks for your help in making it happen.
Regards Toby"
| 
Maxplay Surveyor II + Rockwall
|
"The slide is brilliant! Many thanks"
Steve J, Pulborough | 
Eastern Jungle Gym Dreamscape
|
Maxplay Skylab Max |
"We
purchased a Sherwood Double Swing from yourselves . . . .we are so
pleased with our decision; we received the swing promptly and it was
quickly erected .. . .To anyone thinking of buying - don't be tempted
by cheap imitations, the quality and service we received from Just
Outdoor Toys was refreshingly excellent"
Mr & Mrs J
| 
Home Front Mountain + Monkey Bars + Swing Beam + Tube Slide + 3m Slide | "Good morning, Apologies
for not responding sooner. I would like to thank Just Outdoor Toys for
replacing the swing seat. I fixed the swing in place and my daughter,
Lizzie (who seems to have missed it) has been on it for ages; we also
have a trampoline which she hasn't been on since I put the swing back.
Thank you also for refunding the postage. The next time I purchase any
outdoor toys, yours will be the first site I look at. Best wishes. Stuart J (and Lizzie)" |
"I
purchased a sandpit from you 3 weeks ago and had trouble with the
construction, you very kindly provided a replacement the following
week.. . . . I would like to thank you for your courteous and efficient
service"
Mr C
| 
tp Sherwood Tower + Double Swing Arm + Rapide Slide + Amsterdam Trampoline + Safety Net + Trampoline Ladder
|
".. the slide arrived safe and
sound yesterday . . they have been playing on it ever since. A big hit with my two, thanks!"
Mrs M, Grimsby
| 
tp Sherwood Tower + Single Swing Arm + Rapide Slide + Slide Extension + Climbing Hoops
|
Home Front Jungle + Ladder Beam + Cargo Net + 3m Slide + Access Ladder | "..
thank you to everyone involved in our fab new hout-land climbing frame.
The guys who came yesterday were great. They worked really hard all
day and took such care with the detail . The equipment is of a very
high standard - really strong and sturdy and I was very impressed with
the speed from ordering to delivery /building. . . A very professional
set-up - will definitely recommend you" Mrs T, Barnes | tp Sherwood Tower + Triple Swing Arm + Ladder + Outpost + JOP 3m Luxury Slide |
"The Trampoline arrived yesterday. The
girls love it, and the Challenger . . . . . .Once again, thank you for
your prompt service and customer services."
Mr J
|
tp Sherwood Tower + Double Swing Arm + Crazywavy Slide + Grassmat + Base Camp + Canopy
| 
tp Kingswood Tower + Double Swing Arm + Hideaway Panel + Crazywavy Slide + Grassmat
| 
Home Front Jungle + Double Swing Arm + Cargo Net + 3m Slide + Wood Roof + Bottom Clubhouse + Access Ladder
| 
Home Front Jungle climbing frame + Two Double Swing Arms + 3m Slide + Access Ladder + Bottom Clubhouse + Grassmat
|
JumpKing OvalPOD
| 
Eastern Jungle Gym Fantasy
| 
Home Front Jungle Adventurer Set 4
| 
MaxPlay Skyhi
|
Mr & Mrs R, Virginia Water
Balance Beam + Wobble Beam
| 
Mr & Mrs R, Virginia Water
Stepping Stones
| 
Home Front Jungle Climbing Frame
| 
Maxplay Skyhi Tower Max
|
Mrs S, Newbury
Tree Tops Kit 5
| 
Mr & Mrs W, Beaconsfield
tp Sherwood Tower + Ladder
| 
Mr & Mrs W, St Albans
tp Sherwood Tower + Swings
| 
Mr & Mrs W, Beaconsfield
tp Sherwood Tower + Swings |
 |  | 
| 
|
Mrs I, Burnham
tp Sherwood Deck + Swings
| 
Mr & Mrs S, Fetcham
TreeTops Set-up 3
| 
Mr & Mrs G, Amersaham
EJG Imagination + Grassmat
| 
Mr & Mrs K, Chalfont St Peter
Maxplay Discovery
|
Mrs N, Ipswich
Home Front Mountain & Jungle
| 
Mrs D, Wokingham
Plum Madison
| 
Mr & Mrs W, Oxford
Maxplay Skyhi
| 
Mr & Mrs P, Hampstead
Timberline Stardreamer
|
Mr A, Alton
Maxplay Discovery
| 
Mr & Mrs B, Beaconsfield
tp Sherwood Tower + Swings
|  | 
Mr & Mrs S, Amersham
hout-land Adventure Tower
|
Mr & Mrs D, Sunningdale
hout-land Multitower | 
Mr & Mrs S, Hampstead
Maxplay Discovery
| 
Mrs C, Marlow
tp Sherwood Swing
| 
Mr & Mrs D, Slough
hout-land Playtower
|
Mrs B, Ealing
tp Sherwood Deck + Swing Arm
| 
Mr & Mrs B, Hazlemere
tp Sherwood Deck + Swing Arm | 
Mr & Mrs V, Chalfont St Giles
Maxplay Discovery
| 
Mr & Mrs F, Holyport
All Out Play Castle
|
Mr & Mrs D, Emmer Green
hout-land Rockwall, Monkey Bars, Ladder, Slide + Swing Arm
| 
Mr & Mrs B, Chesham Bois
hout-land Multitower, Swing Arm + Playbark
| 
Mr & Mrs A, Potters Bar
TreeTops
| |
Mr & Mrs S, Pinewood
tp President
| we brought a Sundreamer over 2years ago ,
really pleased with it. painted it our own colours which the kids
picked, there hasn't been a day since buying it that the kids haven't
played on it.
If I had the space id buy another one. it's the talking point of our garden and the envy of our neighbours.
Just like to say thanks again to 'Just Outdoor Toys' for all the help
and advice they gave us in choosing this climbing frame. thanks steven" | "Just put the trampoline away for the winter.
It has proved a great success
both in the playing and making tired department !"
All best
Michael,Rachel .....and trampoliners Holly,Daisy and Ben
| 
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