Guarantees

GUARANTEES

We have a very simply philosophy here at Just Outdoor Toys: “Treat customers, suppliers and colleagues as you would like to be treated yourself”

With this in mind we only supply certified products, from reputable manufacturers that we can display and feel happy to endorse.

WE GUARANTEE YOUR PRIVACY

We guarantee never to sell, trade or rent your personal information to any other company. In addition we guarantee never to send you unsolicited mail or email (i.e. junk mail/spam).

WE GUARANTEE YOUR SECURITY

We use Sage Pay, the leading independent payment service provider who use 128-bit SSL encryption certificates.  You can be completely assured that none of your payment details can be examined, used or modified by any third parties attempting to gain access to sensitive information.

When you click on the ‘Process Order’ button in the Shopping Cart screen, our URL changes from http:// to https:// to denote the Secure Socket Layer (SSL).  Some web browsers also change the colour of the URL bar to green once you land on a secure page, and/or show a padlock in the bottom right corner.

To ensure the security of your data; we never retain your payment details, we never use wireless networks, we cross-shred personal correspondence and SagePay is Level 1 PCI DSS compliant.

If your payment details were to be compromised while shopping with us, your bank or card issuer will normally return the funds. In the unlikely event that they refuse, we guarantee to refund the value of your order ourselves.

WE GUARANTEE OUR PRODUCTS

All of our products are designed, manufactured and tested to the demanding standards of the appropriate European Safety Standard – EN71 for domestic products; EN1176 and EN1177 for commercial installations.

OUR PRICE MATCH

If, at the time of purchase, you find the same product/service cheaper elsewhere, please let us know and, assuming we have stock, we will try our best to match it.

The usual exceptions apply e.g. stolen goods, insolvency, eBay, out of stock, non-GB companies.