I enjoyed the build overall and the finished quality is excellent. The overall set up looks like many “thousands” of pounds worth
I just wanted to write and thank you so much for your wonderful customer service! Rebecca really went out of her way to try and resolve my problem. It was so refreshing for a company to really care about their customers. I will definitely be recommending you!
Hi Rebecca, thank you for all that JOT did, the guidance was good when requested, the delivery and installation were very smooth, plus the quality of the product is very high. We have a delighted little boy, thank you. Picture included of the Ventura Midi installed in our garden. Many thanks
Dear Kelvin (installer), Thank you so much for all your hard work, the frame is fantastic and has been crawled all over today! You were a star, a pleasure to have in our home and I hope the M25 wasn’t too cruel!
…the play area that I bought back in February has been built and played on since March. Its been a real hit, both with Amelia, for whom it was bought and all the other children who have enjoyed it. Amelia has also accessorised it, making it truly her own. We have been really pleased with it. Assembly was relatively straight forward and the quality is superb.
Hello! Trampoline arrived safely! Thanks!! Cross fingers for good weather this w/end so we can set it up. Thanks again for your help and great service. Will be in touch if we need anything else for the garden.
We are delighted with the knowledgeable service provided by Just Outdoor Toys. We customised the Ventura Midi Tower to include a larger rock wall and changed the position of the cargo net and fireman’s pole to suit our garden. We are really pleased with the result!
We are delighted with the knowledgeable service provided by Just Outdoor Toys. We customised the Ventura Midi Tower to include a larger rock wall and changed the position of the cargo net and fireman’s pole to suit our garden. We are really pleased with the result!
Hi, Just to let you know the trampoline is a great hit and the kids are loving it. Many thanks for your speedy service and Brett’s delivery and assembly.
Thanks to Just Outdoor Toys for a great experience end to end. We visited the excellent display centre in Burnham to check out the ranges, and soon after ordered a Home Front Jungle playset.
The ordering was excellent – helpful advice from Jane on what would work best given we had a sloping garden, together with plans of how it would all look emailed over. Installer Brett did a fantastic job of putting it all together and nothing was too much trouble to make slight changes once here.
Our daughter loves it and we’ll definitely go back again if we need to expand the set in future!
Thank you again for your help, I’ll definitely use your company again, all the best!
I just wanted to say thank you so much for such brilliant customer service. The trampoline is up and looks great – the kids are loving it. Thank you (and your team) for great advice and to Brett for putting it up so quickly and efficiently.
We have just had our Ventura Maxi Tower installed and it is fantastic. Excellent service, excellent installation and great substantial equipment. There will be lots of happy kids in the garden this summer!
Hello! I had such a positive experience with your company and I’ve just blogged about you including a link to your website, I am so happy with the play equipment!
..we are delighted, Kelvin (installer) was excellent and the kids are thrilled!
…it went down very well indeed – my wife & I are very grateful for your help and Brett (installer)for doing such a swift and good job.
With very best wishes
..I just wanted to say a big thank you for helping me obtain new seats for our duo-swing. Your service was first class, extremely helpful and the lady that helped me was exactly what you would want in terms of top notch customer service! I have recommended you to all the other mums that have admired our swing set.
Many thanks and best wishes
Hi…Just to let you know the guys did a fab job and we are delighted with the equipment!
…Just wanted to say thank you for a great service. Trampoline was up and ready for my daughter when she gets home from school. She will love it.
…Thank you so much for being so nice. My twin Granddaughters will be delighted with this for their birthdays
…all very good thanks, the kids love the equipment.
Hi, Thanks for your email. The missing caps arrived a couple of days ago and I was really pleased to hear that the replacement leg is on its way. I’d just like to pass on my thanks for your excellent customer service.
The boys have been very happy with their Jungle Adventurer Tower. As parents, we were really pleased with the advice we received in choosing the outdoor play equipment. the gentleman who did the installation was also brilliant.
Very happy with the Ventura….thanks a lot.
Hi, Thanks! I must say I am impressed with the service of your company! Professional and super efficient!
I just ordered a Tree Swing Rope Set and spoke to possibly the loveliest and most helpful lady ever. She clearly understands customer service, that’s for sure.
The irony is that I had just spoken to tp toys who were soooooo rude and I was about to order a swing set for £700….clearly I will now be ordering with Just Outdoor Toys.
Well done that lady
Thanks. All excellent, and the kids are loving the equipment.
Hi, thanks to you and Kelvin for sorting out the wooden roof so quickly! The Home Front Jungle and Trampoline are keeping the children very busy…
All the best
Hello, Just wanted to let you know, this afternoon we have very happy kids, the newly installed equipment is a huge success, everything one young man ever wanted.
Also to say what thoroughly nice chaps the installers you sent us are.
Thank you so much for calling to check the arrival of the delivery. It arrived less than half an hour after my call to you!
I have now unpacked the swing and was pleasantly reassured by the quality of the parts and fittings.
The proof will be on Sunday – subject to a successful installation by Dad and Grandpa (the donor) whose competence in that respect is significantly more in doubt than the quality of the product!
Thank you for your pre-purchase advice and assistance throughout.
a few days later…
All installed successfully and already giving great enjoyment.
Excellent product and thank you again for your help and advice.
Hello, just to let you know that my slide arrived safe and sound. It is very good.
Thanks for your excellence service.
Yes it arrived ok – thank you! Apologies for the confusion….Thank you again for getting this made on such short notice.
Again, thanks for everything. What a great service, from a great company offering a fantastic product.
Thank you very much for everything – our kids love the climbing frame and it has been a huge success. The Grassmat that was put down is perfect and so far the dog has not used it once…..it is perfect.
Hi, Just wanted to thank you for the very fast turn around on the missing piece for our tp Sherwood Tower. We got it in the post the very next day and made a 3 year old boy very happy. If any of my friends ever need a climbing frame I will be sure to recommend your company for great service and a great Display Centre where my son would have moved in had we let him.
Please find attached a photo of the finished installation. My little girl is delighted with her new ‘park’…a robust enough product for what we wanted and looks lovely in our garden. Delighted with your service which has been brilliant and I look forward to watching my daughter enjoy herself for years to come.
With thanks and regards
Hi, All noted and will photograph once it stops raining! Many thanks for your excellent service. Regards
Many thanks slide delivered safely and is lovely. Very impressed with your
excellent service. Handles are also great.
Thank you so so much for all of this information, you really have been so helpful, I couldn’t have asked for better service. Decisions, decisions….what I would say is that we will be placing our order through you as I’ve been so impressed by your customer service.
Many thanks again and speak to you very soon.
…thank u very much wicked product & also arrived on time many thanks.
I am writing to you to thank a member of your staff, Rebecca, on her brilliant customer service skills. She wasn’t fazed a bit and at no point did she give me any indication that I was causing her a load of hassle. She took my details and promised to look into it…….Two hours later, she called back to tell me that she had found our invoice and not only that, if I forwarded the photo’s of our frame to her, she would contact TP spares and deal with them on our behalf. WOW! We certainly weren’t expecting that.
With every contact I have had with Rebecca throughout this process, she has been polite and courteous and extremely efficient. She has kept me informed of what was happening at every stage of the process and she has exceeded our expectations at every level. Her customer service skills are outstanding and she is a real credit to your company. I will not hesitate to recommend your Display Centre to them as after sales care like we have experienced with Rebecca, is hard to come by.
Please pass on our sincere thanks to her…she has made two little girls able to safely enjoy their climbing frame again. Yours sincerely
Thanks for the prompt supply of the offending tubular sections (replacement parts needed). The slide is now operational, and busy. Regards
“Thanks, the swing seats arrived today whilst I was at work.
Jane, Thanks for your help. Yes the Nursery inspection was fine. You have provided a brilliant service. Thanks again
Thanks for the extra nuts & bolts. I have now assembled the HF Jungle and am extremely happy with the climbing frame. It is very stable and excellent quality.
The customer service from Just Outdoor Toys has been exemplary and I would have no hesitate in recommending you to anybody. Thanks again for an excellent service.
I spoke to several companies about buying a TP set for our young children;
and Just Outdoor Toys stood out by far for their helpfulness and friendly
service. It’s a big, one-off purchase with lots of options so could be
However, Jane was happy to spend time talking me through it,
without any hard sell. The kids are overjoyed with our set and the price was
also very competitive. Many thanks.
Huge thank you to the team at JOT. Jane was extremely patient and helpful with the bespoke design of our Monkey Climber system and once chosen the process was smooth and faultless.
They accommodated my installation date and Kelvin (installer) went out of his way to put together our play centre before the children came home from school.
I would highly recommend the team at JOT if you are thinking about getting a play system… the kids absolutely LOVE it. Thank you!!
Hi, the Kids (& their friends!) are loving the climbing frame.
It went together without any problems & we are really pleased with the quality.
I have attached a couple of pictures.
Dear Rebecca, Alan & Jerry (All Out Play),
A great solution arrived on Friday, thank you for super customer service.
The new bands are just what we needed. We really appreciate such a speedy and helpful resolution. We’ll certainly be back.
Best wishes and thanks again
Hi, the play equipment is great, our children love it as do all their friends! Best wishes
Just wanted to say how happy we have been with the staff at Just Outdoor Toys. You have all been so helpful and friendly we would definitely recommend you guys to friends.
I can’t say how delighted my daughter was with the netball set you sent out to her so that she had something to open on her birthday as the monkey frame was not arriving til the day after her birthday.
Her face was a picture on her birthday and all she could say was everything was awesome. She can’t wait for us to build the monkey frame set for her. So thank you once again.
Many thanks. Easy collection. One constructed OvalPoD and one very
happy daughter. Thanks again. Rgds.
Thank you for being so helpful & willing to help.
We did want to buy through you given the children have visited your Display Centre a couple of times to try everything out, but didn’t want to pay more just for this reason. You have won us over today on all fronts!
I am a regular GLTC customer but happy to switch today based on your friendliness and good business sense!
Hello, thank you for all your help & information regarding my swings etc.
I have found your company very competitive & with a great level of customer care!!…..Kind Regards
Rebecca at Just Outdoor Toys, who could not have helped more if she had tried! We explained that we needed the trampoline today as it was our sons birthday. Rebecca pulled out all the stops and tried several ways to help, eventually, arranging for another nice lady to meet us at the Display Centre resulting in… our son having a JK Maxi Oval ON his 6th birthday!
That is what I call service !!!! ….. And with a smile!
It’s nice to be important.. But.. It’s more important to be nice!
Thank you for being so nice Rebecca. Hugs.
Morning, just to say thank you very much for dealing with the faulty swing, so quickly; much appreciated. We are so pleased with all the outdoor items we purchased and have been more than happy to recommend your company to everyone who has seen our play area, which, I have to say, is very impressive.
I just wanted to write and say a BIG THANKYOU for the fabulous customer
care. I found your advice and help first class, and if we had any queries or
small issues you dealt with it quickly and efficiently. I highly recommend
anyone thinking of buying outdoor play equipment to give the team a call!
Thank you. Amazing service. Kids delighted. Thanks again.
(This customer ordered a trampoline in the morning, and by the end of the day it was installed in the garden ready for use!)
Excellent service the product came a day before they were advised. Very pleased
I wanted to say thank you so much for everything; the flag and trapeze arrived – the finishing touches. Everyone has been so pleased with the result; several friends/family have asked where I purchased the items from. We are all more than pleased with the purchases. Thank you.
Hello, just wanted to say that the Turret is up and being enjoyed as an early Christmas present and Kelvin did an excellent job on the installation so thank you very much for all your help including sorting out the delivery problem promptly.
Thank you Just Outdoor Toys for coming to the rescue when your product supplier sent faulty goods and then went bust. My son is thrilled with his new goal and I really appreciate your super customer service. I recommend you to anyone! Best wishes
Can I add at this point that I have been very impressed with the level of care that you have taken over my order. The support for my questions prior to purchase and in arranging delivery have been exemplary. Finally, my daughters love their new swing set. Thank you
Hi, thank you very much for having followed this up so attentively, and for dispatching the missing items. I really do appreciate the way you’ve addressed this issue, and I do accept that very occasionally things do go wrong beyond your control. Best wishes
Hi, thank you so much for our trampoline, it is fantastic! It was delivered just as I returned from the school run, took a couple of hours to put up and its perfect. Great service, fast delivery, best price. Thank you. Kind Regards
Good Afternoon, I just wanted to email to say thank you so much for sorting out the couriers mix up with the item I received, it arrived last week. It’s the first time I have used your company and I’m now positive that it will not be the last.
Thank you again for sorting this out so quickly. Kind Regards
Just to say that the Trampoline Net arrived yesterday. Thank You so much for your help, nice people like you make the world go round. Warmest wishes
Thanks for sorting this out, my two young boys really love the new climbing centre. Regards
I wanted to say I was very impressed with the overall service we received from your firm. The guys who came to put up the play area were also very polite and efficient. Thanks
Thank you and I wish to make a special mention of thanks for Rebecca’s helpful and extremely courteous service.
Brett was a star, huge thank you to you and him for all your help. I will keep the manual thank you for the advice. hopefully the frame will be finished this weekend….
I thought I would write to say how very impressed I have been by not only the quality of the product but also the service and advice offered to me.
In an age dominated poor service from large faceless corporate bodies I was delighted to find a company that not only answered the phone with a human voice but actually listened to my questions and gave superb advice as to how the product could be amended to my design.
In creating the one off design alteration to the Monkey Climber you have made 2 small children very happy indeed and enabled us to set up something that does not dominate the garden.
As a Director myself of a small independent company which prides itself on its service, I have been very impressed by your company from the time of my initial call to the delivery of the product.
I will have no hesitation in recommending your services to others and we have already had admiring glances at the quality of the materials. Many Thanks for all your support. Kind regards
Just a quick email to express my thanks for delivering the slide to me on Saturday after XXX had “lost” the one they were meant to deliver on Friday. My son was over the moon to have a slide for his fort.
In a world that is increasingly being overrun by call centres where they only follow a predictable script and no-one takes responsibility it is refreshing to deal with a company that takes customer service seriously and deals with a problem even though it was clearly the fault of the courier. Thanks again
Apart from this slight hiccup (1 faulty spring), I would like to say that we are absolutely delighted with the quality of the trampoline and your level of service that we encountered in the ordering and delivery of the trampoline. Kind regards
Hi, our play tower looks brilliant and has been a HUGE hit with the children! We would be very happy to recommend you to friends and family. many thanks for all the information that you sent – I really do appreciate it. Kind regards
Awesome customer service! Thanks
Just to let you know we came to your Display Centre a couple of weekends ago and purchased the 12 foot Jumpking trampoline. The children LOVE it! Thanks again for all your help, Best regards
Thank you for sending your order so promptly. I am very impressed by your company and would not hesitate to use you again.
Just a quick note to say thank you for the excellent service you have provided. My son was really pleased with his trapeze and twizzler and they look excellent hanging from our willow tree.
Many thanks for your prompt and efficient service!
Hi. Thanks for your help on Friday. The trampoline arrived Sat am as you arranged.
Thank you for such a prompt reply and such good customer service.
Good morning, thank you for the response below and also for posting the correct blue stones, they arrived yesterday. I was impressed with your response and will certainly continue to order from you in the future.
Hi, just a quick email to say thank you very much for your very quick and efficient service. My daughter’s swing arrived before it was due and will be a fantastic birthday present. I also wanted to say how kind and polite you were on the phone when I mistakenly thought there was something missing from the order. Thank you again, kind regards
Thank you, the instructions will be a great help.
I really appreciated your help and advice today. It is so refreshing to talk to someone who offers good advice and knows about their products. I am so glad we chose your company. Many thanks
Hi, I have been meaning to write and thank you for the outstanding service we received from you when we purchased our JumpKing trampoline.
Jane could not have been more helpful and was so patient with all my questions – she really did have all the answers but wasn’t at all pushy just genuinely nice.
Kelvin was an inspiration – he set up the trampoline in no time and even popped back the next day with a couple of missing ties and his spade to dig the trampoline in.
It is rare these days (now I sound like an old fogey!) to come across such high levels of service and helpfulness and you should be congratulated for this. Truly impressive
“…..thanks in advance, and may I also say that I think that the Display Centre and help that the chap in Burnham gave this afternoon was invaluable in us choosing a trampoline! So thank you.
Thanks again for your fab service.
I can’t praise ‘Just Outdoor Toys’ highly enough I have just bought a trampoline from them. Their Customer Service department was superb.
I got helpful, friendly advice about installing our trampoline in the ground and when it arrived and we found a small part missing, they had a replacement sent within days. Fabulous products, fantastic service, great company !
Thanks for letting me know, I have received the swing this morning, never had such quick service.
Hi, Thank you for you prompt response and very positive reaction. It is nice to deal with somebody who believes in customer service. Best wishes
Hi, I just wanted to send you a thank you for processing my order quickly on Tuesday, I received the swing frame corner yesterday, so again, thanks
Just a quick thanks to both of you for making this possible. 3 VERY happy children :-)))
Hi, Many thanks for your help today and for going the extra mile for us…much appreciated. I’ll do my best to spread the good word for your company
It’s assembled and fab…THANK YOU. They even get up early to bounce !
Many thanks for such a perfect service,slide delivered as promised on Friday and is superb, I will need to order other accessories soon and will be placing that order with you as we have received such an excellent order. Thank you once again Rachael M and very happy 5 year old ! Regards
I would just like to say how pleased I am and also my customers with the safety matting, it has done exactly what you said it would do.
thank you so much for my recent order – it was lovely to do business with such a helpful, organised and friendly company. The shipment arrived on time and your customer service is excellent – I’ll definitely be recommending your company to friends and look forward to shopping with you again!
Hi, I have been more than pleased with what you have attempted to do to rectify this problem. It is clearly a manufacturing fault.
I would have no hesitation in coming back to you for other goods and recommending you to friends, not because of the refund and keeping the swing, just because you do your best to sort problems out and quick delivery.
Once again thank you.
Thank you for your amazing efficiency. The 4m slide was delivered first thing this morning – now we have to get on and build a frame! I shall certainly shop from your website in the future.
Sorry haven’t had a chance to thank you for the amazingly fast delivery – on top of your advice, good price and excellent display area…very pleased we didn’t go down the department store route!
Further to my email order I would just like to say that I spoke to someone in your office last week who had only recently started and who was incredibly helpful.
Please pass on my thanks.
…excellent service with really friendly customer services. Would certainly recommend you.
Thank you. You have been very efficient and my order has arrived this morning.
It has been a huge success. Thanks for your help in making it happen.
The slide is brilliant! Many thanks
Thank you to everyone involved in our fab new climbing frame. The guys who came yesterday were great. They worked really hard all day and took such care with the detail . The equipment is of a very high standard – really strong and sturdy and I was very impressed with the speed from ordering to delivery /building. . . A very professional set-up – will definitely recommend you
.. the slide arrived safe and sound yesterday . . they have been playing on it ever since. A big hit with my two, thanks!
The trampoline arrived yesterday. The girls love it (and the Challenger). Once again, thank you for your prompt service and customer services.
Thanks Alan. They have been on it having fine fun all afternoon, Cheers
We purchased a tp Double Swing from yourselves . . . .we are so pleased with our decision; we received the swing promptly and it was quickly erected .. . .To anyone thinking of buying – don’t be tempted by cheap imitations, the quality and service we received from Just Outdoor Toys was refreshingly excellent
We purchased a Double Swing from yourselves . . . .we are so pleased with our decision; we received the swing promptly and it was quickly erected .. . .To anyone thinking of buying – don’t be tempted by cheap imitations, the quality and service we received from Just Outdoor Toys was refreshingly excellent
Hello, The installation went perfectly, the workman were really friendly and worked well with my grandson who insisted on organising works.
The grandchildren love playing on the climbing frame so much, we have to drag them in from the rain.
Thanks for everything as it went exactly according to plan. I am sure in time we will be back to add more bits to the existing. Regards
We brought a timber climbing frame over 2 years ago, really pleased with it. Painted it our own colours which the kids picked, there hasn’t been a day since buying it that the kids haven’t played on it.
If I had the space id buy another one; it’s the talking point of our garden and the envy of our neighbours.
Just like to say thanks again to ‘Just Outdoor Toys’ for all the help and advice they gave us in choosing this climbing frame. thanks
I can’t thank you enough. If only there were more people out there like you 🙂 The kids will be very happy this weekend….and more importantly out of the house!! Many thanks
Just put the trampoline away for the winter. It has proved a great success both in the playing and making tired department ! All the best
Thank you. By the time I read your email the items had arrived!
Having never ordered from you before I was concerned that the company was reputable.
However, I’m pleased to say that my worries were unfounded and I am impressed with the speed of delivery and the speed of your response!
Many thanks! I will certainly buy from Just Outdoor Toys again and recommend you too!
Well it’s up and ready to use, thank you for all your help! Best wishes
Wow! Definitely the bounciest trampoline you have sold since Supertramp! really worth the build! 🙂
Thank you Just Outdoor Toys for your advice, excellent customer service and prompt delivery of our new JumpKing Delux trampoline that has arrived in time for the Bank Holiday weekend. You came recommended to us and we will certainly be recommending you too.